OUR GUARANTEE
All products sold by Promotional Products & Promotional Items
For Less are fully guaranteed for material and workmanship. All imprints and
products are guaranteed to match the acknowledgement sheet on which you’ll
sign-off. If we fail to ship the correct product at the correct time, we will
replace your order at our expense. A Return Authorization number is
required. This number helps us to efficiently process your return and insures
that you are credited properly. You can obtain a Return Authorization number by
calling us toll-free at: 1-800-824-2576 Monday-Friday 8:30am-6:30pm Eastern Time
ORDERING PROCESS
Shortly after placing your online order, you will receive an
email notification that we have received your order. If necessary, you will
receive instructions on how to send us your artwork. We will assign a customer
service representative to process your order. Your order will be checked for
product availability, artwork problems, delivery times, and any other items that
might affect the production of your order. Once your order is reviewed,
you will be faxed an Order Confirmation for your approval. This Order
Confirmation will typically be accompanied by an art proof. You will be asked to
return the Order Confirmation within 24 hours to ensure prompt delivery of your
merchandise. Delayed customer approvals may require expedited shipping methods
or rush charges.
ORDER HISTORY
At Promotional Products & Promotional Items For Less.com, you
will always know the status of your order. Upon submission of your order, we
will quickly send you an order confirmation via e-mail and/or fax. This
confirmation will outline the specifics or your order, along with shipping
information. In addition, we will notify you of any potential problems or
questions with your order. If you need additional information about your order,
please access your account on the Promotional Products & Promotional Items For
Less.com web site. All orders require a authorized signature for final
approval to release the order into production. Accurate, accessible order
information is available as part of your Promotional Products & Promotional
Items For Less.com account. Your account name is your e-mail address. To access
you account, you need to sign in. You can sign in by going to the Promotional
Products & Promotional Items For Less.com home page and clicking on “Sign In”.
After you have signed in, you can check order status by going to the “Order
Status” link. In addition to current order status information, your
account has a copy of all previous order information. Please note, only orders
placed on-line can be tracked on-line. If you have any other order status
questions, please email us at promo@promotional-products-promotional-items.com
or contact us directly at 1-800-824-2576. Please remember to include you order
number when inquiring about your order.
PAYMENT INFORMATION
First-time orders from Promotional Products & Promotional
Items For Less.com require payment in full. We recommend that you use a credit
card, but you may also use a company check, money order, or even cash if you
choose. Please be aware that we will not ship orders until our bank has cleared
your funds. Company Check Information - Fill In
Corporate Accounts Please email promo@promotional-products-promotional-items.com
for a credit application. Production will not begin on orders pending credit
approval. But rarely is an Corporate Account approved, normally all orders must
be pre-paid.
SAMPLES
Promotional Products & Promotional Items For Less.com
encourages you to see and touch the product (s) you are interested in. Samples
are free up to $10.00 (end-column pricing) and Promotional Products &
Promotional Items For Less.com will pay the freight. Samples can be returned for
a refund, if paid by the customer and is returned in the same condition as it
was shipped. We reserve the right not to ship samples to any party for any
reason.
SHIPPING INFORMATION
Promotional Products & Promotional Items For Less.com will make every possible
effort to ship your goods in the most economical way given your in-hands date.
To determine when you will receive an item, you will need consider the time it
takes to produce your item and the shipping method selected. For example, an
order with a production time of 5-10 days, and an estimated shipping time of 3-4
days, will arrive in 8-14 days. All orders are shipped FOB (freight on
board) from the factory. Promotional Products & Promotional Items For Less.com
guarantees that your order will leave the factory on or before the ship date
specified on our Order Confirmation. We cannot be responsible for goods lost or
delayed by common carrier, international or US Customs departments or by “acts
of God”. All orders will be shipped using Promotional Products &
Promotional Items For Less.com’s account and billed with your order. If you
prefer to use your own account, we can accommodate you. If you choose to use
your own account, you will be responsible for insuring your shipment. If your
shipment is damaged or lost in transit, you will be responsible for the full
invoiced amount of the items.
Split Shipments. Shipping to multiple locations is no problem for
Promotional Products & Promotional Items For Less.com. However, there will be a
small charge for this service. Please contact us at
promo@promotional-products-promotional-items.com with the specifics of your
shipping needs.
INTERNATIONAL SHIPMENTS
At this time, Promotional Products & Promotional Items For Less.com can not
guaranatee that we can ship everywhere outside the United States .
TRANSFER OF OWNER MERCHANDISE
All goods become your property at the time they are accepted by the carrier.
ADVANCE POWER SEARCH
If you need help finding a specific promotional product and you can not find
what you are looking for online in our 20,000 promotional items database, then
call us Toll Free and we will conduct a search for you in our in house database
of over 700,000 promotional items. We can search by keyword, price range,
category, production time and Made in the USA .
If you are interested in a product not offered on the site, contact a customer
service representative toll-free at 800-8242576. We would be happy to assist you
in finding any promotional product you are looking for.
RUSH SERVICE
Rush service is available on selected items. Typically, a rush charge will
apply. If you are interested in placing a rush order, please contact a customer
service representative at promo@promotional-products-promotional-items.com or
call us Toll Free 800-824-2576.
ART SPECS
Summary logo and art specifications
Perfect camera ready art is an Adobe Illustrator 8.0 .eps file with the fonts
created in outlines and for multi-colors to be color separated into CMYK or
their proper PMS ink colors.
If you provide your own logo or artwork and you can not provide your art like
stated above then , it should be:
- JPEG, GIF, BMP, or TIF format
- 300 dpi or more
But it will incur an Art Prep. Charge of $25.00 for converting it to an Adobe
Illustrator 8.0 .eps file with the fonts created in outlines.
See the other questions on this page for more details on these specifications
and related topics.
What graphic format should my logo or artwork be in?
Your logo or artwork needs to be in one of these common
graphic formats: JPEG, GIF, BMP or TIF. On many computers, these files will have
a filename with ".jpg", ".gif", ".bmp", or ".tif" at the end. If your file
is not in one of these formats, it can usually be converted by someone in your
organization, typically marketing or a webmaster, who has a graphics program
such as Paint, PhotoShop, Illustrator, etc. They can open the file and then
"Save As" one of these formats. See also: What resolution do I need for my logo
or artwork?
Can I use a graphic image from a web page?
While many web pages do have GIF or JPEG graphics, these
images have usually been optimized for display on your computer. They may be
low-resolution images with a smaller file size that is quickly displayed in your
browser. To get a good quality result, we suggest that you do not use
low-resolution images. However, many web site graphic artists start with a
higher-resolution image. You can contact the artist, webmaster, or marketing
department to see if they have a better version of the graphic. See also: What
resolution do I need for my logo or artwork?
What resolution do I need for my logo or artwork?
You will get the best results if your logo or artwork is
about 300 dpi (dots per inch). If you want your logo to be 3 inches wide and 2
inches tall, then your graphic file should be about 900 pixels (3 x 300 dpi)
wide by 600 pixels (2 x 300 dpi) tall.
In general, more pixels (larger dpi) provides better resolution and quality.
However, this also makes your graphic file larger and it will take longer to
upload it to our site. If you are using a modem to connect to the Internet, then
you may want to keep your graphic image to 150 dpi to 200 dpi maximum. For
embroidered items, 200 dpi should be fine. Typical logos on shirts are 3 inches
or less, so a file with 600 pixels should work well. For photo transfer
items, you should consider 200 dpi - 300 dpi. Use the higher number if you want
the best quality and have a fast connection to the Internet.
How do I find the resolution of my logo or artwork?
If your logo or artwork was provided by someone in your company (e.g., a
graphics or marketing department), then check with them. The person who created
the file will usually know or be able to determine the image's width and height
in pixels.
If you have a graphics program that can open your file, it will usually provide
this size or resolution information. The Paint program included with Windows 98
Accessories will open JPEG, GIF and BMP files. This program's Image / Attributes
menu item will display image size information. Be sure to click on the Pixels
radio button to see the actual number of pixels.
Once you know the number of pixels in your graphic file, you should estimate how
large the final image will be on your shirt or other item. Then divide the
number of pixels by the number of inches. For example, if your graphic image is
600 pixels wide and you estimate that it will be 3 inches wide on your item,
then your resolution is 600/3 = 200 dpi.
Do I need to worry about my logo resolution or other details?
You will get the best and fastest results if you have a good design to start
with. However, see Proofing for details on how we will check your design's
overall appearance.
MORE FREQUENTLY ASKED QUESTIONS
What is a set up charge?
This is a nominal fee that applies to most orders with an imprint. It is not an
art charge. This charge is for the labor it takes to calibrate the machinery
doing the imprinting.
Is shipping & handling included?
Prices do not include shipping and handling fees. All products are shipped
F.O.B. factory. Shipping & handling will be added to your final invoice.
Can I fax you a copy of my logo?
Generally, all faxed images will need to be reproduced by our art staff. If our
staff has to re-create and/or clean-up your artwork that you provide, you will
incur at a $25.00 Art Prep. Charge. We ask
for camera-ready art whenever possible. If you have questions regarding artwork,
please call our customer service department or contact our artists directly at promo@promotional-products-promotional-items.com
Can I get a sample of a product before I order?
Most items are available as free ramdom samples. We will charge for any
pre-production sample requested but we do recommend them so, the client will be
satisfied with the quality of the product and the imprint. Standard freight is
free.
Do you keep my imprint on file?
Your digital artwork will be kept on file for up to 3 years. Order details will
also be on file for up to 3 years.
How long will it take to get my order?
Every item has a different turn-around time, however, you can generally expect
to receive your merchandise in 2-4 weeks. Note: Rush service is available on
most items.
What are payment terms?
Payment in the form of cash, check, money order or credit is required. Net 30
from the date of invoice for approved accounts.
Are pre-production proofs available?
Pre-production proofs are available for a nominal charge. Please note that this
will add 1-3 weeks to your order.
What city is my merchandise shipped from?
Promotional Products & Promotional Items For Less.com ships from plants located
throughout the United States . Contact customer service if you require the
location of a specific product’s production location.
DECORATION METHODS
We provide a variety of different methods for you to put your logo or artwork on
an item. Each item at Promotional Products & Promotional Items For Less.com has
an associated decoration method. If certain types of items (e.g., T-shirts) can
be decorated using different processes, then we offer different versions of the
item for you to choose.
The decoration method for an item is listed on the product page, along with a
picture of that item, sizes, prices, and other information.
Following is a short description of some of the decoration methods that we
offer:
Blind Stamp - A process whereby a die is pressed into the surface of the
material, resulting in a depressed imprint. Available on vinyl, leather and faux
leather products.
Deboss - A process virtually identical to blind stamping, whereby a die is
pressed into the surface of the material, resulting in a depressed imprint.
Available on vinyl, leather and faux leather products.
Embroidery - A process whereby a computerized, embroidery machine stitches
colored threads into the material. Available on cotton, canvas, micro fiber,
polyester, and nylon products.
Etched - A process whereby a photographic process prepares a film mask to etch
into the glass or crystal product.
Fire Brand - A process whereby leather or wood products are branded with a
heated die.
Hot Stamp - A process whereby ink is applied with a heated die to the surface of
products. Available on vinyl, leather, and plastic products.
Laser Engraved - A process whereby a laser is used to burn an impression into
the coated surface or basic material of an item. Available on silver or other
metal products such as key tags, pens and picture frames.
Pad Print - A process very similar to Hot Stamp, whereby ink is applied to the
surface of products with a heated die. Available on vinyl, leather, and plastic
products.
Photo Transfer - A process wherein ink is printed on a transfer material such as
paper, then applied to the surface of the material using heat and pressure.
Available on canvas, cotton, and polyester products.
Silk Screen - Also called screen print, whereby ink is pressed through a fine
mesh screen leaving a color imprint on the surface of the material. Available on
canvas, cotton, polyester, nylon, micro fiber and faux leather products, as well
as ceramics, plastics and foam.
